Terms & Conditions
Last Updated: September 20, 2026
Welcome to Xaali.in. These Terms & Conditions govern your access to and use of the Xaali.in website, products, services, and online ordering platform.
By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. About Xaali.in
Xaali.in is an online platform providing fresh fruits, vegetables, groceries, and related products for delivery to customers in our service areas.
Throughout these Terms, the words “Xaali.in,” “we,” “us,” and “our” refer to Xaali.in.
The words “you,” “customer,” and “user” refer to anyone accessing our website or purchasing our products.
2. Eligibility
By using Xaali.in, you confirm that:
- You are legally capable of entering into a binding agreement under applicable law.
- The information you provide to us is accurate and complete.
- You will use our website and services only for lawful purposes.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, availability, and other information displayed on our website are accurate.
However, fresh fruits and vegetables are natural products and may vary in:
- Size
- Shape
- Colour
- Weight
- Ripeness
- Appearance
- Texture
Images displayed on the website are for representative purposes and may not exactly match the product delivered.
Product availability may change without prior notice.
4. Pricing
All product prices displayed on Xaali.in are subject to change without prior notice.
The price applicable to your order will generally be the price displayed at the time you place the order.
Where applicable, delivery charges, taxes, discounts, or other applicable charges will be displayed during the checkout process.
We reserve the right to correct pricing or product information errors.
If an order has been placed at an obviously incorrect price due to a technical or clerical error, we may contact you regarding the correction or cancel the affected order and provide an applicable refund.
5. Orders
When you place an order through Xaali.in, you are making a request to purchase the selected products.
An order is considered accepted when we confirm or process the order.
We reserve the right to:
- Accept or reject an order;
- Limit quantities;
- Cancel an order;
- Substitute a product where appropriate and agreed with the customer;
- Refuse an order where products are unavailable or delivery is not possible.
If we cancel an order after payment has been received, any eligible refund will be processed through the applicable payment method.
6. Product Availability
Fresh produce availability can change rapidly due to:
- Seasonal availability
- Weather conditions
- Local supply
- Market availability
- Quality-control requirements
If an ordered product becomes unavailable, we may contact you regarding a suitable replacement or refund for that product.
7. Delivery
We deliver orders only to locations currently covered by Xaali.in.
Delivery times displayed on the website or communicated to customers are estimates and may vary due to:
- Traffic
- Weather
- Local conditions
- Product availability
- Operational issues
- Incorrect or incomplete delivery information
- Events outside our reasonable control
Customers are responsible for providing an accurate delivery address and contact number.
8. Failed Delivery
Customers should ensure that someone is available to receive the order at the provided delivery address.
If delivery cannot be completed because:
- The customer is unavailable;
- The delivery address is incorrect or incomplete;
- The customer refuses to receive the order;
- The customer cannot be contacted; or
- Access to the delivery location is unavailable,
Xaali.in may be unable to complete the delivery.
Because our products may be perishable, we cannot guarantee that fresh products can be redelivered after a failed delivery attempt.
9. Returns, Refunds and Replacements
Fresh fruits, vegetables, and other perishable products are generally not returnable after delivery.
However, if you receive products that are damaged, spoiled, rotten, incorrect, or otherwise significantly defective at the time of delivery, you may be eligible for a refund or replacement.
Customers should report such issues preferably within 24 hours of delivery.
For complete information, please refer to our Refund & Returns Policy.
10. Payments
Payments may be processed through third-party payment gateways or payment service providers.
By making a payment, you agree to provide valid and accurate payment information.
Xaali.in does not directly store sensitive payment information such as complete card numbers or banking credentials unless specifically stated otherwise.
Payment transactions may be subject to the terms and privacy policies of the relevant payment service provider.
11. Promotions and Discounts
Xaali.in may occasionally offer:
- Promotional discounts
- Coupons
- Special offers
- Limited-time deals
- Referral offers
Unless otherwise stated:
- Offers cannot be exchanged for cash;
- Offers may have expiry dates;
- Some offers may be limited to specific products or customers;
- Multiple promotional offers may not be combined.
Xaali.in reserves the right to modify or withdraw promotional offers where permitted by applicable law.
12. User Accounts
Certain features may require customers to create an account.
You are responsible for:
- Maintaining the confidentiality of your login information;
- Providing accurate account information;
- Keeping your account information updated;
- Informing us if you believe your account has been accessed without authorization.
You are responsible for activity conducted through your account unless caused by circumstances beyond your reasonable control.
13. Prohibited Use
You agree not to:
- Use Xaali.in for unlawful purposes;
- Attempt to gain unauthorized access to our website or systems;
- Interfere with the operation or security of the website;
- Introduce malicious software or harmful code;
- Scrape, copy, reproduce, or exploit website content without permission;
- Submit fraudulent orders;
- Provide false information;
- Attempt to abuse promotional offers or refund policies.
We reserve the right to restrict or terminate access where misuse is identified.
14. Intellectual Property
All content available on Xaali.in, including:
- Logos
- Brand names
- Product photographs
- Graphics
- Website design
- Text
- Videos
- Software
- Other original materials
is owned by or licensed to Xaali.in and is protected by applicable intellectual-property laws.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
15. Third-Party Services
Xaali.in may use third-party services such as:
- Payment gateways
- Delivery partners
- Analytics services
- Hosting providers
- Communication services
- Technology providers
The use of these services may be subject to the respective third parties’ terms and policies.
Xaali.in is not responsible for independent failures or actions of third-party service providers, except where liability cannot legally be excluded.
16. Website Availability
We aim to keep Xaali.in available and functioning properly. However, we do not guarantee that the website will always be:
- Available without interruption;
- Free from errors;
- Free from technical problems;
- Free from viruses or other harmful components.
We may temporarily suspend or modify the website for maintenance, upgrades, security, or operational reasons.
17. Limitation of Liability
To the extent permitted by applicable law, Xaali.in will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Our liability relating to a specific product or order will, where legally permitted, generally be limited to the amount paid for the affected product or order.
18. Force Majeure
Xaali.in will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Floods
- Severe weather
- Fire
- Government restrictions
- Strikes
- Transportation disruptions
- Power or internet outages
- Epidemics or pandemics
- Supply-chain disruptions
- Other events beyond our reasonable control
19. Privacy
Your use of Xaali.in is also governed by our Privacy Policy, which explains how we collect, use, store, and protect customer information.
By using our website, you acknowledge that you have reviewed the applicable Privacy Policy.
20. Changes to These Terms
We may update these Terms & Conditions from time to time.
Changes will become effective when the updated version is published on Xaali.in, unless otherwise stated.
You are encouraged to review this page periodically.
21. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the applicable location of Xaali.in, subject to applicable law.
22. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.
23. Contact Us
If you have questions regarding these Terms & Conditions, orders, products, refunds, or our services, please contact us:
Xaali.in
Email: support@xaali.in
Website: Xaali.in
We aim to respond to customer queries as promptly as reasonably possible.
By using Xaali.in or placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.