Shipping & Delivery Policy
Last Updated: September 20, 2026
At Xaali.in, we aim to deliver fresh fruits, vegetables, groceries, and other products safely and efficiently to your doorstep.
This Shipping & Delivery Policy explains how orders are processed, packed, and delivered through Xaali.in.
1. Delivery Areas
Xaali.in currently delivers only to locations within our available service areas.
Delivery availability may depend on:
- Your location or PIN code
- Delivery distance
- Product availability
- Delivery capacity
- Local operating conditions
You can confirm whether delivery is available to your location during checkout or by contacting us.
Email: support@xaali.in
We may expand or modify our delivery areas from time to time.
2. Order Processing
Orders are processed after successful order confirmation and payment, where applicable.
Because we deal with fresh and perishable products, products may be picked, sorted, weighed, and packed close to the scheduled delivery time.
Processing times may vary depending on:
- Order volume
- Product availability
- Time of order
- Weather
- Local supply conditions
- Operational requirements
3. Delivery Time
We aim to deliver orders within the delivery window communicated at checkout or during order confirmation.
Delivery times are estimates and are not guaranteed unless specifically stated otherwise.
Fresh-product deliveries may be affected by:
- Traffic
- Weather
- Road conditions
- Local events
- High order volume
- Product availability
- Delivery-partner availability
- Technical or operational issues
- Circumstances beyond our reasonable control
If there is a significant delay, we may contact you using the contact information provided with your order.
4. Same-Day and Scheduled Delivery
Where available, Xaali.in may offer:
- Same-day delivery
- Scheduled delivery
- Specific delivery windows
Availability of these options depends on your location, product availability, order time, and delivery capacity.
A delivery option shown during checkout may not be available for every product or location.
5. Delivery Charges
Delivery charges, if applicable, will be displayed during checkout before you complete your purchase.
Delivery charges may vary depending on:
- Delivery location
- Order value
- Delivery distance
- Delivery type
- Promotional offers
- Other operational factors
From time to time, Xaali.in may offer free or discounted delivery promotions subject to the applicable promotional terms.
6. Minimum Order Value
Xaali.in may introduce minimum order values for certain locations or delivery options.
If a minimum order value applies, it will be communicated during the ordering or checkout process.
7. Accurate Delivery Information
Customers are responsible for providing accurate delivery information, including:
- Full name
- Mobile number
- Complete delivery address
- PIN code
- Landmark, where helpful
- Any relevant delivery instructions
Xaali.in is not responsible for delivery failures or delays resulting from incorrect or incomplete information provided by the customer.
8. Receiving Your Order
Customers should make reasonable arrangements to receive the order during the selected delivery window.
Where necessary, our delivery personnel may contact you using the phone number provided with your order.
You may be asked to provide an appropriate confirmation of delivery.
9. Failed Delivery Attempts
A delivery may be considered unsuccessful if:
- The customer is unavailable;
- The customer cannot be contacted;
- The delivery address is incorrect or incomplete;
- The customer refuses to accept the order;
- The delivery location cannot be accessed;
- The customer does not provide reasonable assistance required to complete delivery.
Because many Xaali.in products are fresh or perishable, we may not be able to guarantee redelivery after an unsuccessful delivery attempt.
Additional delivery charges may apply where redelivery is available.
10. Perishable Products
Fresh fruits, vegetables, and other perishable products require appropriate handling after delivery.
Once the order has been successfully delivered, the customer is responsible for storing and handling the products appropriately.
We recommend checking your order promptly after delivery and storing products according to their nature and requirements.
If a product arrives damaged, spoiled, rotten, or otherwise unsuitable, please contact us within 24 hours of delivery.
Please refer to our Refund & Returns Policy for further information.
11. Order Changes
If you need to change your delivery address, phone number, delivery instructions, or other order information, please contact us as soon as possible.
We cannot guarantee that changes can be made after an order has been processed or dispatched.
For fresh products, changes may be particularly difficult once picking and packing have started.
12. Order Cancellation
Customers may request cancellation before an order is dispatched.
Once an order has been dispatched, cancellation may not be possible because fresh products may have already been selected, packed, and prepared for delivery.
For details regarding cancellation and refunds, please refer to our Refund & Returns Policy.
13. Delivery Delays
Although we make reasonable efforts to deliver orders on time, delays may occur due to circumstances beyond our reasonable control, including:
- Heavy rainfall or severe weather
- Flooding
- Road closures
- Traffic disruptions
- Natural disasters
- Government restrictions
- Strikes
- Transportation problems
- Power or network outages
- Supply shortages
- High demand
- Other unforeseen circumstances
Where reasonably possible, we will communicate significant delays to affected customers.
14. Missing or Incorrect Items
Please check your order after delivery.
If:
- An item is missing;
- You received an incorrect product;
- The quantity is substantially incorrect; or
- A product is damaged or spoiled,
please contact us within 24 hours of delivery.
We may request photographs, videos, or other information to verify the issue.
15. Weight and Quantity Variations
Fresh produce may be sold by weight, quantity, or unit depending on the product.
Where products are sold by weight, minor variations may occur due to the natural characteristics of fresh produce and the weighing process.
Where the final price is adjusted based on actual weight, the applicable amount will be reflected in the order or payment process where supported.
16. Delivery Partners
Xaali.in may use its own delivery personnel or third-party delivery/logistics partners.
Where a third-party delivery partner is used, relevant customer information may be shared with that partner to the extent necessary to complete the delivery.
Delivery partners may have their own terms and operational procedures.
17. Proof of Delivery
Depending on the delivery method, Xaali.in may record delivery information such as:
- Delivery time
- Delivery status
- Recipient confirmation
- Order confirmation
- Other information reasonably necessary to verify delivery
This information may be retained in accordance with our Privacy Policy and applicable law.
18. Contact Us
For questions regarding delivery, order status, delivery areas, or delivery problems, please contact:
Xaali.in
Email: support@xaali.in
Website: Xaali.in
When contacting us about an existing order, please provide your order number and registered phone number so that we can assist you more efficiently.
19. Changes to This Shipping & Delivery Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes in our delivery operations, service areas, technology, or applicable requirements.
The updated policy will be published on this page with a revised “Last Updated” date.
By placing an order through Xaali.in, you acknowledge and agree to this Shipping & Delivery Policy.