Last Updated: September 20, 2026
At Xaali.in, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Xaali.in collects, uses, stores, and protects information when you visit our website, create an account, place an order, contact us, or otherwise use our services.
By using Xaali.in, you acknowledge the practices described in this Privacy Policy.
1. About This Privacy Policy
This Privacy Policy applies to information collected through:
- The Xaali.in website
- Online orders
- Customer accounts
- Customer support communications
- WhatsApp, phone, email, or other communication channels used by Xaali.in
- Promotional and marketing communications
- Other services provided through Xaali.in
For the purposes of this Policy, “Xaali.in,” “we,” “us,” and “our” refer to Xaali.in.
2. Information We Collect
Depending on how you use our services, we may collect the following information.
A. Personal Information
When you place an order or create an account, we may collect:
- Full name
- Mobile/telephone number
- Email address
- Delivery address
- Billing information
- Account/login information
- Order history
- Customer preferences or information you voluntarily provide
B. Payment Information
When you make a payment, payment information may be processed through third-party payment gateways.
Depending on the payment method, the payment provider may process information such as:
- Transaction details
- Payment status
- Payment reference or transaction ID
- Card, UPI, wallet, or banking information required to process the transaction
Xaali.in generally does not require or store your complete card PIN, UPI PIN, banking password, or other authentication credentials.
Payment providers may process your information according to their own privacy policies and terms.
C. Technical Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring pages
- Approximate usage information
- Date and time of visits
- Website interaction information
This information helps us maintain, secure, and improve our website.
D. Cookies and Similar Technologies
Xaali.in may use cookies and similar technologies to:
- Keep you logged in;
- Remember shopping-cart information;
- Understand how visitors use our website;
- Improve website functionality;
- Measure advertising and marketing performance;
- Provide relevant promotional communications.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
3. How We Use Your Information
We may use collected information to:
- Process and fulfill orders;
- Deliver products;
- Contact you regarding your order;
- Confirm payments;
- Provide customer support;
- Process refunds and replacements;
- Maintain customer accounts;
- Improve our products and services;
- Improve website functionality;
- Prevent fraud and misuse;
- Maintain website and payment security;
- Analyze website traffic and usage;
- Send service-related communications;
- Send promotional communications where permitted;
- Comply with applicable legal and regulatory requirements.
4. Order and Delivery Information
We use information such as your name, phone number, and delivery address to process and deliver your orders.
Where necessary, relevant information may be shared with delivery personnel, logistics partners, or service providers involved in fulfilling your order.
Such information is provided only to the extent reasonably necessary to provide the requested service.
5. Marketing Communications
Where permitted by applicable law, Xaali.in may contact you regarding:
- New products
- Offers and discounts
- Promotions
- Special events
- Updates about our services
You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us at support@xaali.in.
Please note that even if you opt out of promotional communications, we may still send essential service-related messages, such as order confirmations, delivery updates, payment notifications, or important account information.
6. How We Share Information
We do not sell your personal information as a standalone product.
We may share information with trusted third parties where reasonably necessary to operate Xaali.in, including:
- Payment gateway providers
- Delivery and logistics partners
- Website hosting providers
- Website and technology service providers
- Analytics providers
- Communication service providers
- Customer-support service providers
- Professional advisers
- Government authorities or law-enforcement agencies where required by applicable law
Third parties may process information according to their own applicable privacy policies and contractual obligations.
7. Legal and Regulatory Requirements
We may disclose personal information when we reasonably believe disclosure is necessary to:
- Comply with applicable law;
- Respond to a lawful government request;
- Protect our legal rights;
- Investigate fraud or abuse;
- Protect the security of our website, customers, or business;
- Prevent or investigate potentially unlawful activity.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable steps to protect your account credentials and devices.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and maintaining order records;
- Providing customer support;
- Maintaining business and financial records;
- Resolving disputes;
- Preventing fraud;
- Complying with legal, tax, accounting, and regulatory obligations.
When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.
10. Children’s Privacy
Xaali.in is intended for general consumers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children in circumstances where applicable law requires parental or guardian consent.
If you believe that a child has provided personal information to us without appropriate consent, please contact us at support@xaali.in.
11. Third-Party Websites and Services
Our website may contain links, integrations, or services operated by third parties.
Examples may include:
- Payment providers
- Social-media platforms
- Delivery services
- Analytics services
- Other external websites
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information to it.
12. Your Privacy Choices
Depending on applicable law, you may have rights or choices relating to your personal information, including the ability to:
- Request information about personal data we hold about you;
- Request correction of inaccurate information;
- Request deletion of information where legally applicable;
- Withdraw certain consents;
- Opt out of promotional communications;
- Raise concerns about the handling of your personal information.
Requests may be subject to reasonable verification to protect customer accounts and prevent unauthorized requests.
To make a privacy-related request, contact us at:
13. Accuracy of Information
You are responsible for ensuring that information provided to Xaali.in is accurate and up to date.
In particular, customers should provide accurate:
- Name
- Phone number
- Email address
- Delivery address
- Order information
Incorrect information may result in delivery or communication problems.
14. Data Breaches and Security Incidents
If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident and make any notifications required under applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services;
- Technology;
- Business practices;
- Legal or regulatory requirements.
The updated Privacy Policy will be published on this page with a revised “Last Updated” date.
You should periodically review this page for changes.
16. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Xaali.in
Email: support@xaali.in
Website: Xaali.in
We will review privacy-related requests and respond within a reasonable period, subject to applicable law and the nature of the request.
Important Notice
This Privacy Policy describes Xaali.in’s general privacy practices. Specific data practices may vary depending on the payment providers, delivery partners, analytics tools, advertising platforms, hosting providers, and other third-party services integrated with the website.
By using Xaali.in, you acknowledge that you have read and understood this Privacy Policy.